Companies often see customer support as solely an expense to be endured and ideally minimized. However at Inflectra we have always seen great customer service as a competitive advantage and an asset on our balance sheet.
This was recently brought home to us by two separate customer experiences.
One of the challenges with development is that users only see the outside of the system, the user interface, perhaps the APIs if they are more technical and unless the system has a problem, the architecture and internals are largely ignored... so how do you get customers to invest in the architecture for the future when they see no immediate benefit.
When we first started the company, back in 2006 we had many legacy competitors offering integrated requirements, test and defect tracking systems. However as the years have rolled on and with the rise of more nimble competitors, it seems that they have been gobbled up, most recently HP ALM by Micro Focus!
Our mission to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development and testing lifecycles, so as to decrease the time to market and increase return on investment.
At Inflectra, we are fully committed to provide our customers with the very best products and customer service. We believe in going the extra mile to ensure that each customer is satisfied with our software products. We have the experience and the commitment to deliver the products customers need to deliver their projects and assure quality every step of the way. (Learn More)
We are so confident that you will be fully satisfied with our products that we offer a 30-day, unconditional, money back guarantee! (Learn More)