September 27th, 2016
Companies often see customer support as solely an expense to be endured and ideally minimized. However at Inflectra we have always seen great customer service as a competitive advantage and an asset on our balance sheet.
This was recently brought home to us by two separate customer experiences.
September 20th, 2016
One of the challenges with development is that users only see the outside of the system, the user interface, perhaps the APIs if they are more technical and unless the system has a problem, the architecture and internals are largely ignored... so how do you get customers to invest in the architecture for the future when they see no immediate benefit.
September 9th, 2016
When we first started the company, back in 2006 we had many legacy competitors offering integrated requirements, test and defect tracking systems. However as the years have rolled on and with the rise of more nimble competitors, it seems that they have been gobbled up, most recently HP ALM by Micro Focus!