Inflectra | Customer Support

Posts Tagged 'Customer Support'

A First Look at KronoDesk 2.0

We have been working hard in 2015 to completely update the user interface of KronoDesk to make it fully mobile-responsive, optimize its user experience and also improve its performance. This is of course in addition to the new features already planned (ability to group accounts, reporting, ability to send documents, customizeable roles).

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Why I Buy from Agile Developers!

If you use software tools, and who doesn’t, you probably want to get the best possible customer support and service to go with it. I include ‘service’ here because I want to consider more than just whether the company has a support hot line. It is important to me that vendors listen to me when I make suggestions or recommendations; that they provide help which is more than a telephone operator reading a script; and that they provide forums that enable me to interact with other users, sharing knowledge, tips and ideas. This would be support and service. (Read More)

Agile Customer Support

Customer Support is an Asset Not a Liability

In the rush to streamline and cut costs, there is a tendency towards reduced customer contact with real people. This poses real challenges in industries such as computer software that depend on frequent customer feedback to make sure they are building systems that actually meet their end users' needs. (Read More)

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