Inflectra | Technology Advice

Posts Tagged 'Technology Advice'

4 Signs You Need to Purge Your Ticket System

October 10, 2018

Having a quality customer support system is vital for any business, small or large. A really good system puts your business ahead of the competition. In fact, according to Huffington Post, research has proven that a whopping 55 percent of consumers are willing to pay more for a guaranteed good experience.

 

This means it’s time to get rid of your current ticket system for evaluating customer issues. Whether you offer an upgraded experience to those willing to pay more or change your system from the bottom-up, here’s how to know your ticket systems is outdated. Whether in a help desk or in customer support, here’s when it’s time to cater to your customers in a way that organizes the highest priorities.

Read More

New Ways To Use Project Management Software for More Efficient Projects

April 3, 2018

Project management software has been around long enough that it’s fairly ubiquitous for businesses of all types. Teams from sales and marketing to manufacturing and software development use project management software to organize the myriad moving parts of business projects. But modern project management software doesn’t stop at tracking projects. Valuable features and reporting built right into today’s PM platforms make it easy for teams to use the software to help them build better processes, save time, and increase profitability across an organization.

Read More