August 30, 2018
Our development team has been working feverishly on the next version of KronoDesk, our acclaimed help desk solution for SpiraTeam. There are many new features and improvements as part of KronoDesk 3.0, and this article focuses on the enhancements to the help desk and knowledge base modules.Read More
January 8, 2016
We have been working hard in 2015 to completely update the user interface of KronoDesk to make it fully mobile-responsive, optimize its user experience and also improve its performance. This is of course in addition to the new features already planned (ability to group accounts, reporting, ability to send documents, customizeable roles).
March 26, 2015
If you use software tools, and who doesn’t, you probably want to get the best possible customer support and service to go with it. I include ‘service’ here because I want to consider more than just whether the company has a support hot line. It is important to me that vendors listen to me when I make suggestions or recommendations; that they provide help which is more than a telephone operator reading a script; and that they provide forums that enable me to interact with other users, sharing knowledge, tips and ideas. This would be support and service.Read More
May 6, 2014
In the rush to streamline and cut costs, there is a tendency towards reduced customer contact with real people. This poses real challenges in industries such as computer software that depend on frequent customer feedback to make sure they are building systems that actually meet their end users' needs. Read More