Inflectra | Defect Tracking

Posts Tagged 'Defect Tracking'

Is it a bug, is it a defect, no it's an incident!

July 24, 2014

Is it a "BUG"?  We call them bugs because of that time so long ago, when a moth made its presence known in an early computing device.  Bug has come to be known as a generic term for anything that does not work correctly.  We say it is buggy. This is a bug.  But it is not really a good indicator of what is happening unless we have an agreed upon lexicon, and even then, staff new to the process would require training. Read More

How to Choose a Test Management Tool

June 4, 2014

While it might seem that the most important consideration when choosing a test management software tool is the set of basic tool features supporting the test process itself, you should not neglect a wide range of other questions that could make or break your test management tool choice. This whitepaper identifies the key attributes you should look for in a test management solution. Read More

It’s an Issue! Don’t Bug Me!

May 29, 2014

I recently had cause to call my bank. Now, I wasn’t expecting to speak to a real person right away; I don’t pay enough fees for that. But I was at least hoping that relatively quickly I could press 1, then press 3 and then 2 to get to the right person to ask my question. Like most of us, I have battled automated help systems on many occasions and I know the routine. I had checked the support website and looked for pre-existing answers to my question, but with no luck and so now I had turned to the phone. As an aside, can it really be true that every organization out there needs me to listen to their entire message because they have all changed their menu options? Are they ever going to get them right? Read More