Inflectra | Help Desk

Posts Tagged 'Help Desk'

Spotlight on KronoDesk 2.0: Auto-Suggestion of KB Articles

As you may have read - we're happy to have released the much-awaited update to KronoDesk, our help desk system. In this blog series, we'll be taking a look at some of the awesome new features in the latest version. Last on the list is the new and exciting functionality available to help users get answers to questions as they log a help desk ticket and also to make it quicker and easier for support agents to suggest articles to common problems.

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help desk kronodesk knowledge base


Spotlight on KronoDesk 2.0: Mobile Responsive Design

As you may have read - we're happy to have released the much-awaited update to KronoDesk, our help desk system. In this blog series, we'll be taking a look at some of the awesome new features in the latest version. Second on the list is the work that was done to make the entire system mobile responsive.

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help desk kronodesk mobile responsive


Spotlight on KronoDesk 2.0: Integrated Theming

As you may have read - we're happy to have released the much-awaited update to KronoDesk, our help desk system. In this blog series, we'll be taking a look at some of the awesome new features in the latest version. First on the menu is the new theming engine.

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help desk kronodesk theming


KronoDesk 2.0 Will Suggest Ways to Solve Customer Problems

One of the exciting new features included in the soon-to-be-released update to our KronoDesk help desk system is the ability to auto-suggest information before a customer submits a ticket.

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help desk kronodesk knowledge base


Themes Aren't What They Used To Be

Kronodesk, Inflectra's helpdesk and support tool, is getting some exciting changes ahead of the release of version 2.0. Every part of the application is being refreshed, reworked, and redesigned. Kronodesk's theme editor is no exception. It will let users quickly and easily customize exactly how the application looks, letting them closely match their other websites and assets. (Read More)

themes help desk kronodesk branding


A First Look at KronoDesk 2.0

We have been working hard in 2015 to completely update the user interface of KronoDesk to make it fully mobile-responsive, optimize its user experience and also improve its performance. This is of course in addition to the new features already planned (ability to group accounts, reporting, ability to send documents, customizeable roles).

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help desk customer support jquery


KronoDesk has made the Top 25 in GetRank!

GetApp has just released its 2015 Q1 Customer Service ranking, GetRank, and KronoDesk has made the top 25.

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getapp ranking help desk


It’s an Issue! Don’t Bug Me!

I recently had cause to call my bank. Now, I wasn’t expecting to speak to a real person right away; I don’t pay enough fees for that. But I was at least hoping that relatively quickly I could press 1, then press 3 and then 2 to get to the right person to ask my question. Like most of us, I have battled automated help systems on many occasions and I know the routine. I had checked the support website and looked for pre-existing answers to my question, but with no luck and so now I had turned to the phone. As an aside, can it really be true that every organization out there needs me to listen to their entire message because they have all changed their menu options? Are they ever going to get them right? (Read More)

Defect Tracking Bug Reporting Help Desk Support