Inflectra | Incident Types

Posts Tagged 'Incident Types'

Is it a bug, is it a defect, no it's an incident!

July 24, 2014

Is it a "BUG"?  We call them bugs because of that time so long ago, when a moth made its presence known in an early computing device.  Bug has come to be known as a generic term for anything that does not work correctly.  We say it is buggy. This is a bug.  But it is not really a good indicator of what is happening unless we have an agreed upon lexicon, and even then, staff new to the process would require training. Read More