Inflectra | Incident Types

Posts Tagged 'Incident Types'

Is it a bug, is it a defect, no it's an incident!

Is it a "BUG"?  We call them bugs because of that time so long ago, when a moth made its presence known in an early computing device.  Bug has come to be known as a generic term for anything that does not work correctly.  We say it is buggy. This is a bug.  But it is not really a good indicator of what is happening unless we have an agreed upon lexicon, and even then, staff new to the process would require training. (Read More)

incident types defect tracking bug tracking