Inflectra Corporation | Customer Support Terms of Service

These Terms of Service (TOS) incorporates by reference the terms and conditions contained within the Inflectra End User License Agreement (“EULA”) unless such terms are explicitly superseded by a provision of this Agreement. If any provision of this Agreement shall be held by a court of competent jurisdiction to be contrary to law, that provision will revert back to the equivalent provision in the EULA, and the remaining provisions of this Agreement will remain in full force and effect.

1. DESCRIPTION OF PRODUCTS / SERVICES

Under the terms of this Agreement, INFLECTRA licenses to you, computer software that you are able to download from INFLECTRA’s website and install on your premises under the license terms defined in section 3 below.

2. PAYMENT TERMS

Inflectra accepts three payment methods for its software and associated support/maintenance:

3. LICENSE TERMS

Upon purchase of the software as defined in section 2, INFLECTRA grants to you a end user license to use the purchased software as governed by the provisions of the EULA.

The software and license keys will be delivered to you from a secure section of INFLECTRA’s website that you have access to. You can download the software and license keys as many times as necessary, however you can only install software and license key on the number of servers that are defined in the EULA for the product edition purchased.

4. MAINTENANCE TERMS

The software licensed under the terms of section 3 provide except where explicitly excluded in the EULA include one (1) year of software maintenance (support and product updates). Beyond this initial period, you may renew your software maintenance plan for additional years at the currently published retail prices.

As long as you maintains an active maintenance plan with INFLECTRA, INFLECTRA will provide the following minimum levels of support to you:

·         Access to unlimited email and phone support

·         Email will be responded to within one (1) business day

·         Phone Messages will be responded to within one (1) business day

·         Support Tickets will be responded to within one (1) business day

·         Product updates to newer versions of the same software package

·         Phone Support Hours are Monday – Friday, 9:00AM ET to 5:00PM ET excluding US Public Holidays and MD State Holidays.

·         Upgrades and Support Patches will be delivered to you by either email or via the INFLECTRA website.