Support Overview 

Outstanding support is the foundation of our company, and we want your experience with our products to be exceptional from the start. We dedicate more than half our technical resources to support, and we make support a priority over all other work.

To ensure your satisfaction, we provide one year of product support FREE with every purchase, which guarantees you access to our knowledge base, helpdesk and phone support (View our full support policy.).


Search the Knowledge Base

Enter the keywords or Knowledge Base ID in the text box below to search for matching KB articles:

> Or browse the knowledge base by category


Ask a Question in the Forums

Search the forums for an answer to your question, or ask a question if you can't find the answer:


SpiraTeam Forums

SpiraTest Forums

> See More Forums


Fill Out a Help Desk Ticket

To submit a help desk ticket, you first need to either register as a new user or sign‑in as an existing customer.

If you prefer the phone, Inflectra's support specialists are ready to assist you with your issue.

1-866-572-5878 (toll free)
+1-202-558-6885 (outside US)

Our support hours are Monday - Friday, 9:00am - 5:00pm Eastern Time (excluding U.S. public holidays).

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