Articles Tagged 'email'

Articles
Troubleshooting Emails Not Being Received from Spira or KronoDesk

Sometimes when you use Spira or KronoDesk and perform actions (e.g. assigning bugs, test cases, etc.) email notifications are not received correctly. This article provides some common reasons and solutions

Setting up Incident Workflow Transitions and Notifications

A workflow is a predefined sequence of incident statuses linked together by “workflow transitions”.  Incident statuses and workflow transitions are highly configurable. This article gives an overview of workflow transitions.

Common Email Sending Issues when using SpiraTeam or KronoDesk
It is a common need to be able to connect our products (SpiraTest, SpiraPlan, SpiraTeam and KronoDesk) to a mail server. If we are hosting it in our cloud, then we take care of this for you, however if you are hosting it yourselves, you need to connect Spira or KronoDesk to an SMTP mailserver. This article provides answers to some common mail questions.
How to email everyone in the system
We are planning on adding the ability to email the entire user list of the system and/or the membership of a specific project through the Spira UI, but for now this article explains how you can use a custom report to get a list of all the email addresses of the users of a Spira installation: