Articles Tagged 'faqs'

Articles
SpiraTeam and KronoDesk - Upgrade Questions
One of the benefits of using Inflectra software is that you get unlimited upgrades for the first year and as long as you maintain an active service plan. This articles describes the process for upgrading your installation of SpiraTest, SpiraPlan, SpiraTeam or KronoDesk to the latest version. It also answers many common questions about the process.
Some of my users are receiving 'Invalid Viewstate' errors. How do I resolve this?
Ask the user to clear out their browser's cache of cookies and stored internet pages/content. After they do this and then close and reopen their browser, the issue should be resolved.
After restoring a backup of my database, I keep getting unable to login to database errors?
This usually just means that the restored database just needs to be linked to the existing database server login. This can be done by executing the appropriate SQL command listed below:
Common Email Sending Issues when using SpiraTeam or KronoDesk
It is a common need to be able to connect our products (SpiraTest, SpiraPlan, SpiraTeam and KronoDesk) to a mail server. If we are hosting it in our cloud, then we take care of this for you, however if you are hosting it yourselves, you need to connect Spira or KronoDesk to an SMTP mailserver. This article provides answers to some common mail questions.
SpiraTeam & KronoDesk - Common Installation Questions

Our web-based products: SpiraTest, SpiraPlan, SpiraTeam and KronoDesk make use of the Microsoft IIS web-server and Microsoft SQL Server database platforms.

This KB article explains some of the more common error messages that can occur after installing one of our products and the steps to remedy them.

This article was written specifically for versions v3.0 - v4.2 of Spira and versions v1.x of KronoDesk.