Articles Tagged 'installation'

Articles
Rapise Doesn't Launch Because of Missing Windows Fonts

If you don't have some of the standard Window fonts installed (e.g. Courier New), when you try and launch Rapise, it will fail to open correctly. This article provides information on the problem and solution.

Troubleshooting the "The Pipe is being Closed" Error during Rapise Installation

Sometimes when you try and install Rapise, you will see the error message "The Pipe is Being Closed", this article provides some solutions for this message.

Upgrading SpiraTeam v4.1 from older version fails due to .NET 4.0 check failing

Sometimes when running the SpiraTeam v4.1 installer to upgrade from an older version of SpiraTeam (same also applies to SpiraTest and SpiraPlan) you will get the error message:

You must install the Microsoft .NET Framework 4.0.30319

even though .NET 4.0, 4.5 or 4.5.1 is installed.

SpiraTeam and KronoDesk - Upgrade Questions
One of the benefits of using Inflectra software is that you get unlimited upgrades for the first year and as long as you maintain an active service plan. This articles describes the process for upgrading your installation of SpiraTest, SpiraPlan, SpiraTeam or KronoDesk to the latest version. It also answers many common questions about the process.
SpiraTeam & KronoDesk - Common Installation Questions

Our web-based products: SpiraTest, SpiraPlan, SpiraTeam and KronoDesk make use of the Microsoft IIS web-server and Microsoft SQL Server database platforms.

This KB article explains some of the more common error messages that can occur after installing one of our products and the steps to remedy them.

This article was written specifically for versions v3.0 - v4.2 of Spira and versions v1.x of KronoDesk.

Enabling Windows Installer (.msi) Trace Logging
Sometimes when installing our products you get error messages during the installation and it's necessary to provide Inflectra support personnel with detailed trace/logging information so that they can better support you. This article describes the steps necessary to enable Windows Installer (.msi) trace logging.
How to resolve WScript.CreateObject: Could not connect object errors

Sometimes when you install Rapise on a computer that had a previous version of Rapise installed, when you try to record and/or playback a test you get the following error message:

C:\Program Files (x86)\Inflectra\Rapise\Engine\Player.js WScript.CreateObject: Could not connect object.

This article describes the steps to correct the error.