This article describes the steps for importing data from an Excel spreadsheet into KronoDesk.You can use this to import help desk tickets and notes.
We had a customer that was integrating Spira that was hosted on-premise with a cloud instance of KronoDesk. When they used the feature to log the incident in Spira from a KronoDesk ticket, the incident was created in Spira, but the information did not reflect back in KronoDesk, and an error message was displayed.
One of the benefits of using Inflectra software is that you get unlimited upgrades for the first year and as long as you maintain an active service plan. This articles describes the process for upgrading your installation of SpiraTest, SpiraPlan, SpiraTeam or KronoDesk to the latest version. It also answers many common questions about the process.
The SQL Server Database Engine Tuning Advisor examines how queries are processed in the databases you specify, and then recommends how you can improve query processing performance by modifying database structures such as indexes, indexed views, and partitioning. This can be used by on-premise customers to improve the performance of their Spira and KronoDesk instances.
When you are installing SpiraTest, SpiraTeam, SpiraPlan or KronoDesk on a database server with a large 'model' database sometimes the install will fail because the initial Spira/KronoDesk database is not large enough to contain your model database. This article provides the solution
Sometimes customers want to download their list of tickets and file attachments. This article explains how to read the data that we provide.
This article enumerates the different skills you need to be self-certified at the training course: KronoDesk iKD-100 fundamentals. The article includes the list of skills in a readable format as well as a downloadable spreadsheet that you can fill out.