Articles Tagged 'notifications'

Setting up Incident Workflow Transitions and Notifications

A workflow is a predefined sequence of incident statuses linked together by “workflow transitions”.  Incident statuses and workflow transitions are highly configurable. This article gives an overview of workflow transitions.

Troubleshooting Emails Not Being Received from Spira or KronoDesk

Sometimes when you use Spira or KronoDesk and perform actions (e.g. assigning bugs, test cases, etc.) email notifications are not received correctly. This article provides some common reasons and solutions