Sometimes we get help desk tickets from on-premise customers regarding the performance of our web-based applications (SpiraTest, SpiraPlan, SpiraTeam and KronoDesk). Whilst every situation is different, this article provides some common best practices that should help having a high-performing system.
When you install SpiraTest, SpiraTeam, SpiraPlan, or KronoDesk on premise, you have a choice in different ways to configure SQL Server. Every situation is different, but this article presents some recommendations.
When using SpiraTest, SpiraPlan, SpiraTeam or KronoDesk with SQL Server 2012 or later, you may occasionally have a situation where the ID for an artifact (test cases, incident, ticket) suddenly jumps by exactly 1,000 values (e.g. from 214 to 1214 instead of just incrementing to 215).
During the course of investigating a technical support issue for SpiraTest, SpiraPlan, SpiraTeam or KronoDesk , the need may arise to run a query against your Microsoft
SQL database. To do so, you will use Microsoft SQL Server Management
Studio. If you did not install this when you installed SQL, you can
install it from the original source.
When connecting from Spira or Krono installed on a separate application server to a remote SQL server, you may have difficulties connecting. This article describes the steps for making sure that your SQL Server can be accessed remotely.
This usually just means that the restored database just needs to be linked to the existing database server login. This can be done by executing the appropriate SQL command listed below:
This article answers some common questions about which databases you can run SpiraTest, SpiraPlan, SpiraTeam and KronoDesk on, and where you can get them from.
If you ever see the following message in the Application Event Logs on your SQL Server database server:
SQL Server has encountered X occurrence(s) of I/O requests taking longer than 15 seconds to complete on file [Path to either your database's MDF or LDF files]
It can often mean that the Size/Shrink settings for the database files are not correct for the size of database. This articles suggestions some techniques for fixing this error message.
When installing Spira on SQL Server 2012 (any edition) using Windows Authentication, you may receive an error message "Cannot Create User" (or similar) during the installation. This is because of a configuration change in SQL Server 2012 (as opposed to earlier versions). This article explains the step needed to prepare SQL Server 2012 for installing Spira v3.x. Newer versions of Spira will not need this step as the installer has been updated.