Inflectra Support Plans and Policies
Outstanding support is the foundation of our company, and we want your experience
with our products to be exceptional from the start.
We provide
one year of
FREE support to all customers of our products.
At the end of that initial year period, you can continue to receive support and product
updates by subscribing to a yearly support plan.
If you discontinue support, you
may subsequently reactivate support at any time without paying any reactivation fee.
Our ultimate goal is to keep our customers satisfied with our products and
services. As evidence of our commitment to providing exceptional
support and customer satisfaction:
- You have access to unlimited email and phone support
- We will return your email in one business day
- We will respond to your support ticket submission in one business day
- You are entitled to free product updates while you are covered by a support plan
- We offer promotions and discounts to our existing customers on our new products
We welcome your comments about our support policies and plans, please contact us at
support@inflectra.com if you have any
suggestions or feedback.