This page is maintained for older versions of KronoDesk only. The latest documentation can be found at: https://kronodoc.inflectra.com

KronoDesk 1.0 Administration Guide Help Viewer

3.1.3. Email Configuration

3.1.3.1. General Email Configuration

This page allows basic often-used email settings. The page has two items:

The two options enable sending the new registered user a welcome email when they sign up for an account, and sending the admin a copy of the welcome message when new users sign up.

3.1.3.2 SMTP Server Setup

This page allows for setting up KronoDesk to communicate with your SMTP Server. The fields available and their usage are:

  • Allow Outgoing Emails: If set to ‘No’, the system will not send out ANY emails.
  • From Email Address / Display Name: The address and name you want outgoing emails to be sent from.
  • Reply-To Email Address / Display Name: The address and name you want outgoing emails to have in their ‘Reply-To’ header.
  • Allow HTML Emails: If set to yes, emails going out can contain HTML elements for rich-text emails. If set to yes, emails will be marked as being plain text.
  • Force Email Control: Not used at this time. If set to ‘No’, users will have the ability to enable to disable receiving of emails from the system. If set to ‘Yes’, users will not be able to specify their preference.
  • Use IIS Mail Server Settings: If set to ‘No’, you must define your SMTP server information below. If set to ‘Yes’, the application will use the defined IIS virtual server settings.
  • SMTP Server Hostname / Port: The DNS or IP address of the SMTP server, and the port that it accepts incoming mail on.
  • Use SSL Connection: Whether or not the SMTP server requires an SSL connection.
  • SMTP Server UserID / Password: The username or password to log onto the SMTP server with. If no username or password is required, enter in ‘anonymous’ in both fields.

3.1.3.3 Email Templates

This tab allows you to customize the email templates that are sent out:

To modify a template, you need to select which template you wish to edit. Once you select the template, the page will reload and display the selected template. The subject line is used in all emails sent with this template – note that some templates do not have a subject defined, and in this case the field will be hidden.

If you have HTML enabled in emails, you will get the rich-text editor. With this editor, you can link to external images, but cannot send any images as attachments.

If you have HTML disabled, you will get a standard textbox to enter in and modify the template.

Underneath the template is a table listing all the tokens available for the selected template:

Clicking the token string will automatically insert it into the text editor for the template, or they can be manually typed in. Not all tokens work for all template types – any unknown templates will not be translated and will be sent in the recipient’s email. Most tokens can be put in the subject line as well, but beware of putting some tokens in as it can make emails unreadable if the subject line is too long.