This page is maintained for older versions of KronoDesk only. The latest documentation can be found at:

KronoDesk 1.0 Administration Guide Help Viewer

3.1.6. License Details

The license details page displays the information about the installed license for the particular instance of KronoDesk™ being used. The information displayed includes: the product name, the license version (e.g. v1.0.0.0), type of license in effect (x-user fixed, x-user concurrent, demonstration, enterprise, etc.), the organization that the license belongs to, the actual license key code and finally the number of agent-users concurrently logged-in. This last piece of information is useful as it helps administrators track down how many agent licenses are currently in use.

A sample page is illustrated below:

To change the license key used by the system (for example, if to upgrade from Trial edition to Standard edition), you do not need to reinstall KronoDesk. All you need to do is simply change the information in the organization and license key text-boxes to match the license key and organization name found in the customer area of our website () and click the <Update> button.

If there is an issue with the license key (e.g. a trial version that is passed its expiration date, or where the license key doesn’t match the organization name) an error will be displayed describing the specific issue with the information you entered. If you are unable to get the system to work with the license key information, please contact Inflectra® customer support at: .