This page is maintained for older versions of KronoDesk only. The latest documentation can be found at: https://kronodoc.inflectra.com

KronoDesk 1.0 Administration Guide Help Viewer

3.2.1. View/Edit Users

This page will display a list of users (both active and inactive) currently configured in the system:

The users are listed with their name, login, email address, active flag, approved status, whether they are currently locked out (for incorrectly entering their password too many times), the date they last logged-in and their user id. You can sort or filter the user list by any of the fields by clicking on the header arrow or using the appropriate control in the filter row. To view the details of a specific user, simply click on their name which is a hyperlink:

You can update the following fields on this page:

  • Login – the username that the user has in the system. This has to be unique.
  • Email Address – a valid email address that notifications will be sent to.
  • First Name – the user’s first name
  • Last Name – the user’s last name
  • Middle Initial – the user’s middle initial (if applicable)
  • RSS Token – used to allow the user to view secure KronoDesk RSS newsfeeds from outside the system
  • Password – if you want to change the user’s password, you can enter it in the text box. If you don’t want to change the password, you can leave this blank.
  • Password Question/Answer – if you want to change the user’s challenge question/answer, enter a question that only they will know the answer to, together with the matching answer to that question. If you don’t want to change the question/answer, you can leave these blank.
  • Roles – this displays a list of the available roles in the system, with the ones that the user belongs to selected. You can change the roles by selecting them in the dropdown list.
  • Spira Api Key – you need to enter the SpiraTeam RSS token for the user so that the user can view SpiraTeam incidents linked to a specific KronoDesk help desk ticket.
  • Active? – Used to specify whether this user account is active or not.
  • Approved? – Used to specify whether this user account is approved or not. Currently all users in the system are created with approved accounts.
  • Locked? – Used to specify whether this user account is temporarily locked due to the user making too many incorrect login attempts.

Once you are satisfied with the changes, you can click [Update User] to commit the changes. If there are any validation errors, they will be displayed, otherwise the system will display a confirmation box.

The following roles exist in the system and can be used when assigned permissions to users:

  • Administrator – the most powerful role in the system, they can view, create, modify and delete all artifacts in the system (articles, tickets, forums, threads, replies) as well as access the administration section where they can change all application-wide settings.
  • Manager – this role can view, create, modify and delete all artifacts in the system (articles, tickets, forums, threads, replies). This role cannot access the Administration section
  • Employee – this role can view everything in the non-administration section of the application. This role can view, modify and create tickets, articles, threads and replies. It cannot delete items in the system.
  • Customer – this role can view all articles and forums, can submit new threads, reply to existing threads, can log help desk tickets and view/modify tickets that they opened only.
  • User – this role can view all articles and forums, can submit new threads, and reply to existing threads. This role does not have any access to the help desk ticketing section of the application.

There are several sample users that are installed with the system, they have the following login/passwords and roles:

LoginFull NamePasswordActiveRole
administratorSystem AdministratorPleaseChangeYesAdministrator
rickypondRicky PondPleaseChangeYesManager
donnaharknessDonna HarknessPleaseChangeYesEmployee
jackvanstantenJack Van PleaseChangeYesEmployee
rosesmithRose SmithPleaseChangeYesCustomer
roryjonesRory JonesPleaseChangeYesCustomer
marthanobleMartha NoblePleaseChangeYesCustomer
bernardtylerBernard TylerPleaseChangeYesCustomer
henrycooperHenry CooperPleaseChangeYesUser
amycribbinsAmy PleaseChangeNoUser