This page is maintained for older versions of KronoDesk only. The latest documentation can be found at:

KronoDesk 1.0 Administration Guide Help Viewer

3.5.1. Custom Properties

Tickets in the Help Desk system can have up to 20 custom properties. There are different types of custom properties allowed:

  • Text: Normal or Rich-Text field.
  • Integer: Whole-Number entry.
  • Decimal: Fractional number entry (currency, etc.)
  • Boolean: Simple yes/no (on/off) checkbox.
  • Date: Date selector.
  • List: Custom List selector.
  • Multi-List: Custom List selector that allows multiple values.
  • User: List of assignable users.

Each custom property can have optional settings applied to it. Optional settings are as follows. (Note that not all settings are allowed for all property types.)

  • Default: The default value when a new ticket is opened up.
  • Allow Empty: Whether or not an empty value is allowed.
  • Precision: (Decimal Only) How many decimal places is allowed (or the value is rounded to).
  • Minimum Value: The minimum value allowed.
  • Maximum Value: The maximum value allowed.
  • Minimum Length: The minimum length of the data required in the field.
  • Maximum Length: The maximum length of the data allowed in the field.
  • Rich Text: Whether or not the text field allows HTML or not.
  • Custom List: The defined Custom List for the field that users can select from.

Important: Note that setting ‘Allow Empty’ to No will override any step definitions, and will always require a value to be entered in, even if the workflow is configured to have the field disabled!

Going to the main page, you will see a list of custom properties defined for Tickets:

To edit a definition, click the Edit Definition link on a property, and you will get a popup:

The fields visible will vary depending on the type of custom property you have selected, but every custom property will need to have an Alias and a Type. The Alias is what is shown to the user when viewing or editing the ticket. The type is the type of data the ticket allows.

Under the Options tab will be available options that can be set for the custom property.

When finished, click the ‘Save’ button and you will be returned to the Custom Property list.

Important: When changing a custom property’s type or removing a custom property, the data is not actually removed from the ticket. Therefore, if you change a custom property of a date into a text, the field will display the old date value until it is changed by the user.