This page is maintained for older versions of KronoDesk only. The latest documentation can be found at:

KronoDesk 1.0 Administration Guide Help Viewer

3.5.4. Ticket Priorities

The Ticket Priorities page defines values allowed for the standard Priority field. Like types, priorities must have a unique name.

To add a new priority, click the Add New Priority link, and fill out the new empty row.

To remove a priority, click the Remove button to the right of the priority. Note that any tickets assigned to a priority that is removed will retain their value, until the next time a user tries to edit the ticket.