This page is maintained for older versions of KronoDesk only. The latest documentation can be found at:

KronoDesk 1.0 Administration Guide Help Viewer

3.5.5. Ticket Resolutions

The Ticket Resolutions page defines values allowed for the standard Resolution field. Like types and priorities, resolutions must have a unique name. The description is used internally, and should just contain a short summary of the meaning of the resolution.

To add a new resolution, click the Add New Resolution link, and fill out the new empty row.

To remove a resolution, click the Remove button to the right of the resolution. Note that any tickets assigned to a resolution that is removed will retain their value, until the next time a user tries to edit the ticket.