This page is maintained for older versions of KronoDesk only. The latest documentation can be found at:

KronoDesk 1.0 Administration Guide Help Viewer

3.5.6. Spira Integration

When customer support agents work on tickets received from customers, they may find that the issue is actually a product defect rather than a customer support matter. In which case, they can take advantage of the built-in integration with SpiraTeam® - Inflectra’s award winning Application Lifecycle Management (ALM) solution that has a powerful product incident management system.

KronoDesk™ has the ability to connect to an instance of SpiraTeam® and add new product incidents into the system that are linked to the originating KronoDesk Ticket. That allows customer service agents to monitor the status of the associated product incidents and inform customers when the appropriate patches or fixes are available to correct the problem.

This screen allows the administrator to setup the connection between SpiraTeam and KronoDesk.

You should enter the URL that your users use to access their instance of SpiraTest, SpiraPlan or SpiraTeam (including the HTTP or HTTPS prefix) together with the SpiraTeam RSS Token for a valid SpiraTeam user. This RSS Token is used to verify the connection.

Once you have entered the information, you should click the [Test] button to verify that the URL is accessible. If there are connectivity issues, and error will be displayed, otherwise a green confirmation message will appear. Once the connection information has been successfully verified, you need to click the [Save] button to save the connection settings in the system.