This page is maintained for older versions of KronoDesk only. The latest documentation can be found at: https://kronodoc.inflectra.com

KronoDesk Administration Guide Help Viewer

3.1.3. Appearance

The Appearance page is used to customize the information displayed in KronoDesk and edit the colors and theme of the application.

3.1.3.1 Theme Tab

The first tab lets you select a pre-generated theme to use or create a new theme or edit an existing theme.

On this tab, you can select and ‘Apply’ the theme you want to use for the application. Or, if you select ‘Edit Selected Theme’ or ‘Create New Theme’, you will be taken to the theme edit window:

By selecting the colors in the selection boxes, the live preview window will update to show how the actual application will work, using a sample page. Once you have your design configured, click the ‘Save’ button to return to the theme selection. Then, click the ‘Apply Theme’ button to apply the designed theme to the whole application.

3.1.3.2 Branding Tab

This tab is where you can specify static information relating to your company, external links and other fixed-page items.

This page lets you specify the following values:

Images:

  • Company Logo – This is the image that is displayed in the top left corner of the navigation bar, on wider devices. (Desktops, tablets in landscape mode, etc.)
  • Mobile Logo – This is the image that is used in the top left corner on smaller devices.

Company Information:

  • Company Name – This field is used to change the name of the company that is displayed in the application footer
  • Copyright Year – This field is used to change the copyright year to match the starting year of your company’s website copyright.
  • Contact Phone Number – This field is used to specify the phone number that should be displayed on the application footer
  • Email Address – this field is used to specify the email address displayed on various pages within the application. We recommend that you set this to match your primary support email address (e.g. or ).
  • RSS Feed – The application home page will display a list of recent news headlines from your company’s newsfeed. To enable this functionality, simply enter the URL for your company’s RSS newsfeed into this text box and it will automatically enable the home page widget and tell it to display news items from your newsfeed.
  • Title Prefix – All of the web pages in KronoDesk prefix the title of the page with the application name (e.g. “KronoDesk | Help Desk” or “KronoDesk | Support Forums”). This setting allows you to choose the text displayed in the prefix. We recommend we set it to your company’s name. That way, web pages will be displayed using this name (e.g. “MyCompany | Help Desk”).

Hyperlinks:

  • Header Icon Link – This is the URL to take the user to when they click the company logo.
  • Useful Link #1 - #3 – These are the names (text) and the URLs to display to the user. These can be used in Email templates for notifications going out to users, and are displayed on the customer’s home page.
  • Footer Link #1 - #3 – These are the names (text) and the URLs to display to the user. These are displayed in the footer of the application.

Introduction Text:

  • Description #1 – This rich-text section is displayed on the customer’s home page under the top heading ‘Support Overview’.
  • Description #2 – This rich-text section is displayed on the customer’s home page under the ‘Fill Out a Help Desk Ticket’ section.