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KronoDesk Administration Guide Help Viewer

3.1.7. Product Definitions

Products are used throughout the system in various ways. For tickets and in the knowledge base, they are used to classify and for organization, and to help the user find information they need to help them. The screen for editing and creating products is:

The fields are used as follows:

  • Token: Not used at this time, however, each product must have a unique token ID.
  • Display Name: This is what the product will display to users when selecting or researching a product.
  • Description: This is a short description for internal use to describe the product.
  • Workflow: This is the selected workflow for Tickets assigned to this product. See , below.