This page is maintained for older versions of KronoDesk only. The latest documentation can be found at: https://kronodoc.inflectra.com

KronoDesk Administration Guide Help Viewer

3.2.1. View/Edit Users

This page will display a list of all the users (both active and inactive) currently0020in the system:

The users are listed with their name, login, email address, active status, approved status, whether they are currently locked out (for incorrectly entering their password too many times), the date they last logged-in and their user id. You can sort or filter the user list by entering the text in the search box. To view the details of a specific user, simply click on their name which is a hyperlink:

You can update the following fields on this page:

  • Email Address – a valid email address that notifications will be sent to. This has to be unique.
  • First Name – the user’s first name
  • Middle Initial – the user’s middle initial (if applicable)
  • Last Name – the user’s last name
  • Comment – Used for Admin purposes only, the user does not see this on his own account.
  • Culture/Locale – By default all profiles will be set to use the application’s default culture. This means that the language and number formats used in the application will be the ones decided by the person who installed the system. However there are cases where you want to use a different language or number format (for example, a German employee working in the German office of a French company might want to use the German culture instead of French). You can change the culture to any of the options listed in the dropdown list.
  • Time zone - By default all profiles will be set to use the application’s default time zone. This means that the time zone used in the application to accept/display data will be the one decided by the person who installed the system. However there are cases where you want to use a different time zone (for example, a German employee working in the German office of an American company might want to use CET instead of EST). You can change the time zone to any of the options listed in the dropdown list.
  • Password – if you want to change the user’s password, you can enter it in the text box. If you don’t want to change the password, you can leave this blank.
  • Security Question/Answer – if you want to change the user’s challenge question/answer, enter a question that only they will know the answer to, together with the matching answer to that question. If you don’t want to change the question/answer, you can leave these blank.
  • Roles – this displays a list of the available roles in the system, with the ones that the user belongs to selected. You can change the roles by selecting them in the dropdown list.
  • Spira Login/API Key – If you have your KronoDesk install linked up with a Spira install to keep track of development bugs and fixes, entering the user’s login and API Key here will allow this user to create and view incidents related to the ticket the user is viewing. Note that these fields are only available for Internal users, and when Spira integration is enabled.
  • Active? – Used to specify whether this user account is active or not.
  • Approved? – Used to specify whether this user account is approved or not. Currently all users in the system are created with approved accounts.
  • Locked Out? – Used to specify whether this user account is temporarily locked due to the user making too many incorrect login attempts.
  • Avatar – Each user in KronoDesk can have a small graphic icon (called an avatar) associated with their account. This icon will be displayed next to forum posts, ticket comments, etc. You can click on the [Browse] button to change their avatar or [Remove] to switch their user back to the default image.

Once you are satisfied with the changes, you can click [Update User] to commit the changes. If there are any validation errors, they will be displayed, otherwise the system will display a confirmation box.