This page is maintained for older versions of KronoDesk only. The latest documentation can be found at: https://kronodoc.inflectra.com

KronoDesk Administration Guide Help Viewer

3.3.2. Categories & Forums

This page lets administrators manage the different categories and forums used in the KronoDesk customer support forums. The customer forums are divided up into categories and each category has a set of forums. Typically the forum categories are associated with a particular product or service, although there may be some general categories that are product agnostic.

When you first open this page, the system will list all the forum categories already in the system. You can use this page to perform the following operations:

  • Modify an Existing Category – to do this, you simply need to update the URL-Token, Display Name, Description, Product, Active flag and Position value for the category and click [Save].
  • URL Token – This is the URL segment that will be used to create the hyperlink to access this forum category (e.g. ). Url Tokens have to be unique and can only contain alphanumeric characters and hyphens.
  • Display Name – This is the name of the category that will be displayed in the category details page.
  • Description – This is the long description of the category that will be displayed in the category details page.
  • Product – If the category is related to a specific product, you should select the product.
  • Active – This should be checked if you want the category to be visible within the application. Old categories that are no longer in use should be made inactive.
  • Position – This should be used to specify the order of the categories.
  • Create a New Category – to this, you simply need to click on the “Add New Category” hyperlink in the bottom row and then enter the new category information and click [Save].
  • Delete an Existing Category – to do this, simply click on the “Remove” hyperlink next to the category. You will be asked to confirm the deletion, after which the category will be deleted from the system. Note: If you delete a forum category, the system will delete all the forums, threads and message contained within that category.

To view the list of forums associated with a particular category, you should click on the “View Forums” link that will display the appropriate list of forums:

You can use this page to manage the various forums in the category:

  • Modify an Existing Forum – to do this, you simply need to update the URL-Token, Display Name, Description, Active flag and Position value for the forum and click [Save].
  • URL Token – This is the URL segment that will be used to create the hyperlink to access this forum (e.g. ). Url Tokens have to be unique for the specific category and can only contain alphanumeric characters and hyphens.
  • Display Name – This is the name of the forum.
  • Description – This is the long description of the forum that will be displayed in the forum details page.
  • Active – This should be checked if you want the forum to be visible within the application. Old forum that are no longer in use should be made inactive.
  • Position – This should be used to specify the order of the forums in the category.
  • Create a New Forum – to this, you simply need to click on the “Add Forum” hyperlink in the bottom row and then enter the new forum information and click [Save].
  • Delete an Existing Forum – to do this, simply click on the “Remove” hyperlink next to the forum. You will be asked to confirm the deletion, after which the forum will be deleted from the system. Note: If you delete a forum, the system will delete all the threads and message contained within that forum.