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KronoDesk Administration Guide Help Viewer

3.5.4. Ticket Priorities

The Ticket Priorities page defines values allowed for the standard Priority field. Like types, priorities must have a unique name.

To add a new priority, click the Add New Priority link, and fill out the new empty row.

To remove a priority, click the Remove button to the right of the priority. Note that any tickets assigned to a priority that is removed will retain their value, until the next time a user tries to edit the ticket. Colors assigned to the priority will appear in the Ticket List page in the Priority column.