This page is maintained for older versions of KronoDesk only. The latest documentation can be found at: https://kronodoc.inflectra.com

KronoDesk Administration Guide Help Viewer

3.5.7. Ticket Article Templates:

Templates can be created for quick replies to support tickets. This allows for support agents to quickly respond to support tickets referencing a related KB Article.

You can edit or create a new template, and to reference the selected KB Article, you can use a set of templates, available in the ([T]) toolbar button. The support agent can then select one of these templates on the Ticket Details page, along with a KB article to insert into the agent’s reply.