This page is maintained for older versions of KronoDesk only. The latest documentation can be found at: https://kronodoc.inflectra.com

KronoDesk Administration Guide Help Viewer

4.3. Appendix C – Sending Email through IIS

This section outlines the steps that you need to take to configure your IIS web server to send email notifications from KronoDesk®. Since email configurations can vary greatly between environments, please check with your local IT personnel for the correct settings that should be used. This section assumes that you have an SMTP mail-server available on your network that is capable of relaying the email from the IIS server.

First open up the Internet Information Services (IIS) Manager on your server and expand the Default SMTP Virtual Server node:

Right-click on the “Default SMTP Virtual Server” node and click on “Properties”. Then select the “Delivery” tab on the dialog box that pops-up:

Now, click on the <Advanced> button to bring-up the advanced delivery configuration screen:

In this dialog box, you should enter the following information:

  • Masquerade domain:This is the domain name that you want emails from KronoDesk® to look like their being sent from. This is typically the domain name of your organization (e.g. mycompany.com)
  • Fully-qualified domain name:This is the fully qualified domain name of the IIS server that KronoDesk® is installed on (e.g. iisserver.mycompany.com).
  • Smart host:This is the fully qualified domain name of the SMTP mail-server that will actually be used in delivering the emails. (e.g. mail.mycompany.com). You will need to get the name of this from your IT personnel.

Once you have updated the settings, click the various <OK> buttons and you should now see emails being delivered from KronoDesk®. Note: the email address that is used as the ‘from address’ for all emails generated by KronoDesk® is the email address stored in the Administrator user’s profile. You should edit that user’s account and make sure their email address is a valid email address in your environment.