This page is maintained for older versions of KronoDesk only. The latest documentation can be found at:

SpiraTest User Manual Help Viewer

6.3.1. Description

The Description panel displays the original message in a yellow background with the various notes from support personnel and end users listed afterwards. The notes can be sorted by ‘most recent’ or ‘oldest’ first. The avatars from internal users are displayed with a black academic hat icon to denote that they are internal users.

In addition, any notes that are ‘internal only’ and therefore only visible to the customer support agents, are displayed with a red background: