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SpiraTest User Manual Help Viewer

8.1. Ticket Progress Rate

The ticket progress rate chart displays the total number of tickets created and closed over a particular date-range, either for all ticket types and/or products or for a specific ticket type and/or product:

In this version of the report, the y-axis represents the number of tickets (either created or closed in a 24 hour period), and the x-axis represents a specific day in the time-span. Each data-point can be viewed by positioning the mouse pointer over the point, and a “tooltip” will pop-up listing the actual data value. You can filter the report by the type of ticket and/or product, and also change the date range (e.g. displaying only the infrastructure tickets for the date range). If you choose a smaller date-range, the x-axis will switch from weekly to daily and if you choose a larger date-range, the x-axis will switch to monthly.

Clicking on the “Display Data Grid” link will display the underlying data that is being used to generate the graph. In addition, clicking on the Download Data as CSV link will export the datagrid into Comma Separated Values (CSV) format that can be opened in MS-Excel. Some browsers also support the ability to save the graph as an image file (JPEG, PNG and GIF formats).