This page is maintained for older versions of KronoDesk only. The latest documentation can be found at:

SpiraTest User Manual Help Viewer

3.5.1. Reset Your Password

If you have forgotten your password, click on the “Forgot Your Password” hyperlink which will display the following dialog:

To reset your password, you need to enter your login name and click the “Submit” button. Then you’ll be taken to the password question/answer challenge screen:

You will be asked to provide the answer to your secret question. If you successfully enter the correct password answer, the system will generate a new random password and email it to you.

If for any reason you do not receive an email with your new password, you need to contact the administrator of your installation to have them manually reset your password.