This page is maintained for older versions of KronoDesk only. The latest documentation can be found at:

SpiraTest User Manual Help Viewer

6.3.2. Add Note

This panel allows you to add a new comment/note to the help desk ticket:

You need to enter the note text in the rich-text box and click the [Save] icon to add the note to the ticket.

If you would like to insert a Knowledge Base (KB) article into your reply to the user, you can click on the link “Add KB to Note”:

You then select the KB article from the available list, choose the type of link to insert (name and link only, full article text, etc.). Then click the ‘Insert Template’ to populate the note with the KB article link/text.

To include a screenshot in your note, first copy the image to your computer’s clipboard (e.g. on Windows computers, the PRINT SCREEN button captures the current page and adds to the clipboard). Once the image is in the clipboard, position the cursor in the Note text box where you want it to appear and then click CTRL+V to paste the image.

The image will then be attached to the ticket and embedded in the note text.