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SpiraTest User Manual Help Viewer

8.2. Ticket Cumulative Count

The cumulative ticket count chart displays the cumulative total number of tickets logged in the system over a particular date-range, either for all ticket types and/or products or for a specific ticket type and/or product. The report displays two data series, one illustrating the total count of all ticjets, the other the total count of all open tickets (i.e. with status not set to a closed status):

In this version of the report, the y-axis represents the number of tickets, and the x-axis represents a specific week in the time-span. Each data-point can be viewed by positioning the mouse pointer over the point, and a “tooltip” will pop-up listing the actual data value. You can also filter the type of ticket being reported, the product as well as change the date interval. If you choose a smaller date-range, the x-axis will switch from weekly to daily and if you choose a larger date-range, the x-axis will switch to monthly.

Clicking on the “Display Data Grid” link will display the underlying data that is being used to generate the graph. In addition, clicking on the Download Data as CSV link will export the datagrid into Comma Separated Values (CSV) format that can be opened in MS-Excel. Some browsers also support the ability to save the graph as an image file (JPEG, PNG and GIF formats).