This page is maintained for older versions of KronoDesk only. The latest documentation can be found at: https://kronodoc.inflectra.com

SpiraTest User Manual Help Viewer


1. Introduction
2. Functionality Overview
3. Home Page
4. Knowledge Base
5. Forums
6. Help Desk
7. User Profile
8. Reports
Legal Notices
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1. Introduction
2. Functionality Overview
3. Home Page
4. Knowledge Base
5. Forums
6. Help Desk
7. User Profile
8. Reports
Legal Notices

3.1. Customer Home Page

When you first access the system without being logged-in, it will display the public version of the customer home page illustrated below:

This version of the home page is neither personalized, nor customizable and displays the following widgets:

  • Support Overview – This widget walks you through the steps of getting your support issue resolved. It provides a search box for searching the online knowledge base, links to browse the support forums and a message that you need to first log-in if you want to submit a help desk ticket.
  • Recent Forum Posts – This widget displays a list of the most recent forum posts, including the name and date of the post. Positioning the mouse over the title will display a popup tooltip containing the long description of the post.
  • Recent Updates – If enabled by the administrator, this will display a list of recent news items from the company’s website made available by an RSS newsfeed. Positioning the mouse over the title will display a popup tooltip containing the long description of the news item.
  • Popular Articles – This widget displays a list of the knowledge base articles that have been most frequently viewed by users of the system. Each article is displayed with its title and date of publication. Positioning the mouse over the title will display a popup tooltip containing the long description of the article.
  • Recent Articles - This widget displays a list of the most recently submitted knowledge base articles that have been submitted into the system. Each article is displayed with its title and date of publication. Positioning the mouse over the title will display a popup tooltip containing the long description of the article.

If you follow the instructions and login to the system with a basic user account (i.e. a user that does not have the “customer” role such as ursulauser), the dashboard will change to the basic authenticated user home page illustrated below:

This version of the home page contains all the widgets in the public version, with the following additions:

  • Subscribed Threads – This widget displays a list of the support forum threads that your user is currently subscribed to. This allows you to keep track of specific topics that are of interest.
  • Subscribed Articles – This widget displays a list of the knowledge base articles that your user is currently subscribed to. This allows you to keep track of specific topics that are of interest.

If you login to the system with a Customer account (one that has the role of customer, for example chriscustomer), you will get the registered customer home page which is illustrated below:

This version of the home page contains all the widgets in the public version, with the following additions:

  • Support Overview – This widget includes all of the information in the other versions of the home page, but it will also include links for creating a new help desk ticket.
  • Useful Links – This widget simply displays a list of useful links that have been provided by the customer support agents.
  • My Open Tickets – This widget displays a list of all the open help desk tickets logged by your user. The list is displayed in descending date-order. The list includes the name of the ticket, the product it relates to, the status of the ticket and the customer support agent it is assigned to (if any). Positioning the mouse over the title will display the full description of the ticket, together with any notes from the customer support agent.