This page is maintained for older versions of KronoDesk only. The latest documentation can be found at: https://kronodoc.inflectra.com

SpiraTest User Manual Help Viewer


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1. Introduction
2. Functionality Overview
3. Home Page
4. Knowledge Base
5. Forums
6. Help Desk
7. User Profile
8. Reports
Legal Notices

6.1.5. Context Menu

KronoDesk® provides a handy shortcut for performing frequent operations on the ticket list. Simply hover the mouse over the ticket grid and click the right mouse button. This brings up the context menu:

You can use this to perform the following operations:

  • Assign Tickets to Me – If you select ticket(s) in the main grid and then click this option, it will assign the selected tickets to your user.
  • Assign Tickets to User – If you select ticket(s) in the main grid and then click this option, it will allow you to assign the selected tickets to a specific customer agent.
  • Unassign Tickets – If you select ticket(s) in the main grid and then click this option, it will return the ticket to the unassigned list.
  • Merge Tickets – If you select two or more tickets in the grid (using SHIFT+click or CTRL+click) then click merge, the system will combine them into a single ticket for you.
  • Delete Tickets – If you select ticket(s) in the main grid, then click this option, it will permanently delete the selected tickets. Typically this is only used for tickets generated from spam emails.