This page is maintained for older versions of KronoDesk only. The latest documentation can be found at: https://kronodoc.inflectra.com

SpiraTest User Manual Help Viewer


1. Introduction
2. Functionality Overview
3. Home Page
4. Knowledge Base
5. Forums
6. Help Desk
7. User Profile
8. Reports
Legal Notices
Search:

1. Introduction
2. Functionality Overview
3. Home Page
4. Knowledge Base
5. Forums
6. Help Desk
7. User Profile
8. Reports
Legal Notices

6.3. Ticket Details

If you click on the hyperlink for a specific ticket in either the main ticket list page, one of the user dashboards, or the navigation sidebar, you will be taken to the details page for the specific ticket:

This page is made up of three areas; the sidebar (left), the header (top right), and the journal (bottom right).

The sidebar has two views. In both views there is a submit button at top. By default the sidebar shows:

  • information about the opener of the ticket
  • an uploader area
  • a list of custom fields

The alternate view of the sidebar is to show lists of relevant tickets to the user and can be used to quickly jump to other tickets. You can switch between these two views at any time by clicking the button in the top left (just to the left of the submit button).

The header contains the ticket name and other important meta-data.

The journal contains information associated with the activity taken over the course of the ticket. There are up to four types of data that the journal shows. Each user can show or hide the information based on their needs, by clicking the filter buttons, or change the sort order to be by date ascending or descending.

The four types of information shown in the journal:

  • Notes – the description of the original ticket plus a list of all the notes added by support personnel and the original submitter.
  • Attachments – any file added to the ticket
  • Incidents – If you have the integration with SpiraTeam® enabled, you will see any incidents (defects, bugs, change requests, etc.) related to the current ticket.
  • History –shows you the change history for the ticket.