This page is maintained for older versions of KronoDesk only. The latest documentation can be found at: https://kronodoc.inflectra.com

SpiraTest User Manual Help Viewer


1. Introduction
2. Functionality Overview
3. Home Page
4. Knowledge Base
5. Forums
6. Help Desk
7. User Profile
8. Reports
Legal Notices
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1. Introduction
2. Functionality Overview
3. Home Page
4. Knowledge Base
5. Forums
6. Help Desk
7. User Profile
8. Reports
Legal Notices

6.3.2. Using the Journal to view comments

The journal displays the entire history of a ticket, and most importantly all communication between agents and the customer. All messages from customers are shown in one color background (pale yellow in the default application theme). All messages to customers from agents are in a different color (light gray in the default application theme). Clicking at the top of each message / note will expand or collapse that note, to help scrolling through long tickets, or reviewing new information. Using the button at the top of the journal, you can also expand or collapse all comments at once.

Here all comments are expanded:

And here they are all collapsed:

Any notes that are ‘internal only’ and therefore only visible to customer support agents, are displayed with a red background (in the default application theme) with a mute icon at the top left: