This page is maintained for older versions of KronoDesk only. The latest documentation can be found at: https://kronodoc.inflectra.com

SpiraTest User Manual Help Viewer


1. Introduction
2. Functionality Overview
3. Home Page
4. Knowledge Base
5. Forums
6. Help Desk
7. User Profile
8. Reports
Legal Notices
Search:

1. Introduction
2. Functionality Overview
3. Home Page
4. Knowledge Base
5. Forums
6. Help Desk
7. User Profile
8. Reports
Legal Notices

8.4. Ticket Aging

The ticket aging chart displays the number of days tickets have been left open in the system. The chart is organized as a stacked histogram, with the count of tickets on the y-axis and different age intervals on the x-axis. Each bar-chart color represents a different ticket priority, giving an IT service manager a snapshot view of the age of open tickets by priority.

This report can be filtered by the type of ticket and/or product, so for example you can see the aging of just support tickets, or just tickets for a specific product.

Clicking on the “Display Data Grid” link will display the underlying data that is being used to generate the graph. In addition, clicking on the Download Data as CSV link will export the datagrid into Comma Separated Values (CSV) format that can be opened in MS-Excel. Some browsers also support the ability to save the graph as an image file (JPEG, PNG and GIF formats).