This page is maintained for older versions of KronoDesk only. The latest documentation can be found at: https://kronodoc.inflectra.com

SpiraTest User Manual Help Viewer


1. Introduction
2. Functionality Overview
3. Home Page
4. Knowledge Base
5. Forums
6. Help Desk
7. User Profile
8. Reports
Legal Notices
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1. Introduction
2. Functionality Overview
3. Home Page
4. Knowledge Base
5. Forums
6. Help Desk
7. User Profile
8. Reports
Legal Notices

8.7. Reports

Kronodesk has nine different reports covering the help desk, knowledge base, organizations, and users. Each report can be exported in a number of different formats, including PDF, Word, and Excel. Each report can also be filtered by a number of different fields and sorted by a particular field as well. These features make it easy to quickly generate a report to explore a subset of all the data in the system.

For example, you can create a report showing all tickets in the last six months for one product that have been resolved. Below is a report configuration page to illustrate the exporting, filtering, and sorting options available. Here we are looking at the Ticket Details report.

To create the report, configure the options as required, then click “Create Report”. The report will then be dynamically created live. To view the report follow the onscreen instructions.

The first part of the report generated may look something like that below in HTML format: