This page is maintained for older versions of Spira only. The latest documentation can be found at: https://spiradoc.inflectra.com

Spira 4.2 User Manual Help Viewer

1. Introduction
2. Functionality Overview
3. User/Project Management
4. Requirements Management
5. Test Case Management
6. Incident Tracking
7. Release Management
8. Task Tracking
9. Resource Tracking
10. Document Management
11. Reports Center
12. Source Code
13. Planning Board
14. Mobile Access
Search:
1. Introduction
2. Functionality Overview
3. User/Project Management
4. Requirements Management
5. Test Case Management
6. Incident Tracking
7. Release Management
8. Task Tracking
9. Resource Tracking
10. Document Management
11. Reports Center
12. Source Code
13. Planning Board
14. Mobile Access

2.5. Incident Tracking

SpiraTeam® provides the ability to create, edit, assign, track, manage and close incidents that are raised during the testing of the software system under development. These incidents can be categorized into bugs, enhancements, issues, training items, limitations, change requests, and risks, and each type has its own specific workflow and business rules. Typically each incident is raised initially as a ‘New’ item of type ‘Incident’. Following the review by the project manager and customer, they are changed to one of the other specific types, given a priority (critical, high, medium or low), and status changed to ‘Open’. Once it is assigned to a developer for fixing, it is changed to status ‘Assigned’.

The developer now works to correct the incident, after which time its status changes to ‘Fixed’ or ‘Not Reproducible’ depending on the actions taken (or not taken). Finally the project manager and customer verify that it has indeed been fixed, and the status is changed to ‘Closed’. SpiraTeam® provides robust sorting and filtering of all the incidents in the system, as well as the ability to view the incidents associated with particular test cases and test runs, enabling drill-down from the requirements coverage display, right through to the open incidents that are affecting the requirement in question.