Is it a "BUG"? We call them bugs because of that time so long ago, when a moth made its presence known in an early computing device. Bug has come to be known as a generic term for anything that does not work correctly. We say it is buggy. This is a bug. But it is not really a good indicator of what is happening unless we have an agreed upon lexicon, and even then, staff new to the process would require training.
We must be sure to categorize our incident types in such a way as to promote clarity. The more clear the term, the easier it is to convey the message we are looking to include without having to read the entire report. It also helps in filtering.
As examples, I will take a few types I have seen that are good to use:
These are just a few of the types, perhaps you could let us know of some that you have found to be useful.
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