September 27, 2016
Companies often see customer support as solely an expense to be endured and ideally minimized. However at Inflectra we have always seen great customer service as a competitive advantage and an asset on our balance sheet.
This was recently brought home to us by two separate customer experiences.
SpiraTest combines test management, requirements traceability & bug-tracking
SpiraTeam brings your teams together, managing the entire application lifecycle
SpiraPlan lets you manage your programs and portfolio of projects like never before
Orchestrates your automated regression testing, functional, load and performance
The ultimate test automation platform for web, mobile, and desktop applications
The help desk system, designed specifically for software support teams
Cloud hosted, secure source code management - Git and Subversion
Exploratory testing capture tool that automatically records your testing activity
Customers use our tools to help automate repetitive tasks and streamline their business processes using our Robotic Process Automation (RPA) solutions.
If you can't find the answer you're looking for, please get in touch with us: over email, phone, or online.
We provide a number of resources to help customers learn how to get the most out of our products, with free online resources, virtual classrooms, and face to face.
Events are a big part of our awesome customer service. They are a chance to learn more about us, our products, and how to level up your skills with our tools.
Please contact us with your questions, feedback, comments, or suggestions. We'll get back to you as soon as possible.
When you need additional assistance (be it training, consulting, or integration services) our global certified solution provider partner network is ready to help.
We want to help developers extend and customize our tools to fit in with their needs. We provide robust APIs, sample code, and open source projects.