Help Desk Software Documentation Archive | KronoDesk

Documentation Archive
KronoDesk

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The following documentation is provided for users of older versions of KronoDesk as a convenience:

Format Document Name Date Posted
KronoDesk Quick Start Guide
Introductory guide that walks you through how to start using the system. It describes how to view the knowledge base and forums as well as submit and respond to help desk tickets.
January 4th, 2017
KronoDesk v3.0 User Manual
Contains detailed information on all aspects of using the software. This document is intended for all users of the software.
KronoDesk v3.0 Online User Manual
This online version of the KronoDesk user manual, contains the same information as the Acrobat version (see above), but it available in this quick-to-navigate webpage.
KronoDesk v3.0 Administration and Installation Guide
Contains detailed instructions for easily installing the software as well as an authoritative reference for administering the system once up and running.
KronoDesk v3.0 Online Administration Guide
This online version of the KronoDesk administration and installation guide, contains the same information as the Acrobat version (see above), but it available in this quick-to-navigate webpage.
KronoDesk v3.0 Release Notes
This outlines what issues have been addressed in v3.0, and what new features have been added. It also includes download instructions.
KronoDesk Email Integration Guide
This guide outlines how to use KronoDesk in conjunction with your existing email system to scan inbound support emails and either log new help desk tickets in the system or add notes/comments to existing help desk tickets.
KronoDesk Migration and Integration Guide
This guide describes how to import and export data from a variety of systems into KronoDesk. The systems currently supported include: Microsoft Excel 2010+.
KronoDesk v2.1 User Manual
September 18th, 2017
KronoDesk v2.1 Online User Manual
KronoDesk v2.1 Administration Guide
KronoDesk v2.1 Online Administration Guide
KronoDesk v2.1 Release Notes
KronoDesk Datasheet (2017)
February 28th, 2017
KronoDesk v2.0 User Manual
KronoDesk v2.0 Online User Manual
KronoDesk v2.0 Administration Guide
KronoDesk v2.0 Online Administration Guide
KronoDesk v2.0 Release Notes
KronoDesk v1.1 User Manual
October 28th, 2013
KronoDesk v1.1 Online User Manual
KronoDesk v1.1 Administration Guide
KronoDesk v1.1 Online Administration Guide
KronoDesk v1.1 Release Notes
KronoDesk v1.0 User Manual
March 23rd, 2013
KronoDesk v1.0 Online User Manual
KronoDesk v1.0 Administration Guide
KronoDesk v1.0 Online Administration Guide

Note: These documents are not currently being updated and are made available solely on an 'as-is' basis.

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