Features of KronoDesk, Our Help Desk Ticketing Software. Try it Today!

KronoDesk Features Help Desk Software

KronoDesk is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.

Below are some of the most popular features in KronoDesk. Click on the appropriate feature name to learn more about the functionality that KronoDesk offers:

Help Desk Features

Customer Home Page

The customer dashboard provides a single view for your customers to see new knowledge base articles, recent forum posts and all their open tickets.

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Help Desk Ticketing System

KronoDesk includes a powerful and flexible help desk ticketing system that can be quickly and easily tailored to meet your support needs. With support for custom fields and workflows you can create different support processes for your different products.

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Email Notifications

KronoDesk contains a powerful email templating system so that outbound email messages can be formatted to fit your organization. When users subscribe to threads, forums or articles, the system sends out automatic notifications.

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Email Integration

For those customers that prefer to use email, KronoDesk provides powerful email integration functionality that can intelligently read incoming emails and generate new help desk tickets as well as add comments to existing open tickets.

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Mobile Device Support

KronoDesk has full support for mobile devices including smartphones and tablets. It provides a mobile web interface that can be accessed by a wide variety of devices and platforms, including iOS (iPhone, iPod, iPad), Android (Nexus, Galaxy) and Windows Phone 8.

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SpiraTeam Integration

When used with SpiraTeam you can integrate your customer support into your software development lifecycle.

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Support Agent Home Page

The customizable agent dashboard, allows your support agents to view all their assigned tickets, monitor incoming forum posts and check for new tickets all from the same screen.

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Support Forums Features

Support Forums

KronoDesk provides integrated online support forums, making your customers more self-sufficient with routine issues so that your support personnel can focus their time on the critical issues and complex enquiries.

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Users can subscribe to specific articles, threads and forums. When changes are made to an article, new threads are posted in a forum or new replies are added to a thread, the user will be notified.

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Knowledge Base Features

Knowledge Base

KronoDesk comes with a built-in online knowledge base where your agents can post the answers to common questions and issues.

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Other Features

Configuration and Customization

KronoDesk is completely configurable, so that you can tailor the system to match your customer support process. The system lets you setup custom fields, priorities, statuses, types, resolutions and workflows so that you can tailor the product to fit your process and business.

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KronoDesk includes an extensive library of printable reports and graphical charts. The reports can be customized through extensible XML based report templates. The supported report formats include: MS-Word, MS-Excel, HTML, Adobe Acrobat and XML.

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Feature Checklist

Review the complete feature list that shows you why KronoDesk is your best choice for customer support and help desk ticketings.

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What is Help Desk Software?

This section explains what a help desk is, what features you should look for in a help desk tool and explains why KronoDesk is the best choice for managing your help desk.

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About Inflectra

Our mission to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development and testing lifecycles, so as to decrease the time to market and increase return on investment.

At Inflectra, we are fully committed to provide our customers with the very best products and customer service. We believe in going the extra mile to ensure that each customer is satisfied with our software products. We have the experience and the commitment to deliver the products customers need to deliver their projects and assure quality every step of the way. (Learn More)

Our Guarantee

We are so confident that you will be fully satisfied with our products that we offer a 30-day, unconditional, money back guarantee! (Learn More)