The customer dashboard provides a single view for your customers to see new knowledge base articles, recent forum posts and all their open tickets.
The public version of the customer home page is neither personalized, nor customizable and displays basic support information that can be seen by visitors to your support website:
Once users have registered with your support site, they will be able to customize the layout and content of the customer home page as well as see a list of their subscribed items as well as the generic support information:
Once users have been added to the customer role, they will be able to see the more powerful customer view of the home page. This includes all the information in the registered user view as well as a list of all the help desk tickets opened by the user that are still active and any special help links provided by the support agents.