Government Case Study
Transforming Local Government Operations: Cairns Regional Council’s Success with SpiraTeam
Cairns Regional Council standardized pre-go-live testing and incident management around SpiraTeam, giving business and IT stakeholders one shared testing system.
Cairns Regional CouncilCustomer
Local GovernmentIndustry
AustraliaLocation
MultipleProjects
The challenge
A shared testing framework for council systems
The Council supports a wide range of services and needed a consistent way to validate new systems, enhancements, and upgrades before they went live.
- Testing and incident-management practices needed to work across multiple projects and departments.
- Business stakeholders as well as IT staff needed a structure that was easy to learn and use.
- Separate departmental test-case lists limited visibility and reuse.
The Inflectra solution
SpiraTeam as the source of truth
- SpiraTeam has been the Council’s main platform for pre-go-live testing and incident management since 2013.
- Test Cases, Incidents, and Release Management are used for new systems, enhancements, and upgrades.
- Hundreds of test cases are run and repaired each month across multiple projects.
What changed
Inflectra provided a centralized, traceable working environment designed around the customer’s actual delivery and compliance needs.
- Business users and UAT testers can reuse each other’s knowledge and test cases.
- Screenshot-based test results create a visual record for comparison across upgrades.
- Stakeholders can see results without waiting for a separate output report.
Results & benefits
Measurable operational impact
Centralized
Test suites, cases, and incidents
Real-time
Observer access to testing results
Reusable
Regression, UAT, system, and integration tests
Flexible
Custom fields for testing metadata
“Over the years, we have made SpiraTeam the “Source of Truth” for all our Test Case Suites.”Senior Test Analyst, Cairns Regional Council
What’s next
The Council continues to use SpiraTeam as a common structural framework for testing across departments and products.
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