Inflectra customer case study
Case Study · IT Infrastructure & Services

Inflectra’s SpiraTeam Drives Seamless IT Systems Integration in a Global Merger

The project integrated a major U.S. IT solutions company into a global technology partner while maintaining uninterrupted operations and managing thousands of requirements and test cases.

IT Services ProviderCustomer
IT & ServicesIndustry
18,000+Team
Since 2014Inflectra Product Use
The challenge

Integrate global IT systems without disrupting regional operations.

The merger required a significant U.S. IT solutions company to be integrated into an existing global ERP environment while maintaining productivity and uninterrupted service across Europe and the Americas during the pandemic.

  1. 1
    Validate thousands of requirements and tests
    Manage a large volume of requirements and test cases needed for a smooth systems transition.
  2. 2
    Maintain service continuity
    Merge IT systems without disrupting European and American operations.
  3. 3
    Operate through COVID-19
    Support remote work and limited physical interactions throughout the integration.
The Inflectra solution

One consistent system for large-scale validation and coordination.

The implementation included 3,000 test cases transferred from prior ERP projects or newly created and validated by business users, plus 400 test sets across 10 releases. Incident management helped the development team resolve and retest issues promptly.

Results and benefits

A stable testing foundation during a complex, fully remote integration.

3,000

Test cases

Transferred or newly created test cases were validated by business users.

400

Test sets

Four hundred test sets were managed through SpiraTeam.

10

Releases

Ten releases were managed while maintaining comprehensive testing coverage.

Customer perspective
This project was conducted entirely during the pandemic... Spira was something consistent, well-understood and a normalizing factor.
Senior Executive, IT Services Provider
[SpiraTeam] is used so extensively, employees now use Spira as a noun, as in, “if you need to address a defect, log a Spira”.
Senior Executive, IT Services Provider

Manage complex system integrations with a single testing backbone.

Talk with Inflectra about SpiraTeam for enterprise requirements, testing, incidents, and global coordination.

Contact sales@inflectra.com