Hi, I have just signed up for an account with SpiraTest. There are a few things that could be improved with regard to the SignUp process: 1) An explanation of the price On the Purchase Page, when you choose the one-user version of SpiraTest, you are shown the box inserted below: Now, call me unimaginative... but the arithmetic that I was taught does not treat 5.00 as equivalent to 5.99. In my world, those two numbers are different ... Now, probably the reason that $5.00 per user per month somehow ends up costing $5.99 per month has something to do with tax (although the fine print reckons that the prices exclude tax). So, could you please take me step-by-step through the calculation that converts a price of $5.00 per month into $5.99 per month. 2) The address fields When you sign up, you need to fill in an address. The delivery address for the office where I am located does not start with a number, it starts with a name. However, if I put something into the address field that does not start with a number, the webpage rejects this as an invalid address ....... Personally, I think that any attempt to apply simple validation rules like must start with a number to address entry fields is doomed to failure. The simple fact is that a lot of addresses in this world do not start with a number. You just need to have to let go of trying to validate addresses in this way. 3) The Name field for Credit Card details is fixed, and cannot be changed.. I was signing up the account in the name of one of my employees, but want to pay for it with my Credit card. So, I entered the employees name as the name in the account details. Then, when I came to enter the Credit Card details, the Name on Card field was already filled in with the the Employees name, with no option to edit it. Surely it is not that unusual for the name of the credit card used to pay for an account to be different the name of the account user? Often enough, the name on the Credit Card might be a company name, not an individual persons name... By all means, do be user-friendly by pre-populating the Name on Card field with the Account user name, that is fine. BUT, please do not make the field non-editable, thereby preventing the changing of this name in the case where the credit card happens not to be in the same name as the account user... en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/announcements/rants-raves/1704.aspxthreadId=1704Rik Walker (rik.walker@taskaprosthetics.com) Hi, I have just signed up for an account with SpiraTest. There are a few things that could be improved with regard to the SignUp process: 1) An explanation of the price On the Purchase Page, when you choose the one-user version of SpiraTest, you are shown the box inserted below: Now, call me unimaginative... but the arithmetic that I was taught does not treat 5.00 as equivalent to 5.99. In my world, those two numbers are different ... Now, probably the reason that $5.00 per user per month somehow ends up costing $5.99 per month has something to do with tax (although the fine print reckons that the prices exclude tax). So, could you please take me step-by-step through the calculation that converts a price of $5.00 per month into $5.99 per month. 2) The address fields When you sign up, you need to fill in an address. The delivery address for the office where I am located does not start with a number, it starts with a name. However, if I put something into the address field that does not start with a number, the webpage rejects this as an invalid address ....... Personally, I think that any attempt to apply simple validation rules like must start with a number to address entry fields is doomed to failure. The simple fact is that a lot of addresses in this world do not start with a number. You just need to have to let go of trying to validate addresses in this way. 3) The Name field for Credit Card details is fixed, and cannot be changed.. I was signing up the account in the name of one of my employees, but want to pay for it with my Credit card. So, I entered the employees name as the name in the account details. Then, when I came to enter the Credit Card details, the Name on Card field was already filled in with the the Employees name, with no option to edit it. Surely it is not that unusual for the name of the credit card used to pay for an account to be different the name of the account user? Often enough, the name on the Credit Card might be a company name, not an individual persons name... By all means, do be user-friendly by pre-populating the Name on Card field with the Account user name, that is fine. BUT, please do not make the field non-editable, thereby preventing the changing of this name in the case where the credit card happens not to be in the same name as the account user... Thu, 06 Jul 2017 01:11:49 -04002025-08-22T10:25:00-04:00/Support/Forum/announcements/rants-raves/1704.aspxmessageId=3048David J (adam.sandman+support@inflectra.com) Hi Rik Thanks for the feedback: We recently changed the purchase page to display the price per user instead of the total price for all users. There was an issue with the rounding, which we have now fixed, so thanks for reporting it. When you sign up for a trial, that name and address is the one used for the account and is the billing address by default. You can change the addresses and have a separate billing/shipping address, but it needs to be done before clicking the Upgrade (from trial) option. Sorry for any confusion. Regards Adam Thu, 06 Jul 2017 15:31:58 -04002017-07-06T15:31:58-04:00/Support/Forum/announcements/rants-raves/1704.aspx#reply3048messageId=6667Geoffrey Warren (danieljohnson4059@hotmail.com) Fortunately, this problem did not affect the process while I was shopping. I will wait for the app to stabilize for a while before placing an order. geometry dash meltdown Sat, 27 Apr 2024 06:34:57 -04002024-04-27T06:34:57-04:00/Support/Forum/announcements/rants-raves/1704.aspx#reply6667messageId=7257Kent Chandler (roycarlson56@gmail.com) Thanks for your detailed feedback-its incredibly valuable! You make excellent points on pricing clarity, address field validation, and payment flexibility. Tue, 20 May 2025 09:54:40 -04002025-06-26T08:49:36-04:00/Support/Forum/announcements/rants-raves/1704.aspx#reply7257messageId=7305Martha Kelly (kristinmosley588@gmail.com) Thank you for your thoughtful and insightful feedback-its truly appreciated. Youve highlighted some very important points regarding pricing transparency, address validation, and flexible payment options. Fri, 27 Jun 2025 06:38:38 -04002025-06-27T06:38:38-04:00/Support/Forum/announcements/rants-raves/1704.aspx#reply7305messageId=7362Charlie Downy (haint1098@gmail.com) I agree with you Rik, those signup quirks (pricing clarity, rigid address validation, and locked credit card name field) definitely need fixing to make the SpiraTest onboarding smoother and more flexible. Fri, 22 Aug 2025 10:25:00 -04002025-08-22T10:26:20-04:00/Support/Forum/announcements/rants-raves/1704.aspx#reply7362messageId=7165xotibaw macho (xotibaw572@macho3.com) Your suggestions are practical and highlight real usability gaps. The pricing confusion could be clarified with a transparent breakdown, the address validation needs to loosen up, and the credit card name field should prioritize flexibility over assumptions. These arent just nitpicks-they affect user trust and accessibility. If you havent already, Id recommend sending this feedback directly to Inflectra (SpiraTests creators) via their support channel. They might appreciate the detailed insights from a fresh user perspective! Tue, 01 Apr 2025 04:54:38 -04002025-08-22T10:26:38-04:00/Support/Forum/announcements/rants-raves/1704.aspx#reply7165